Because we sell perishable goods (such as food and candy) and custom products (such as special orders or personalized items) we are unable to accept returns. Please get in touch if you have questions or concerns about your specific item.
You can always contact us for any questions at otterspacetreats@gmail.com.
Damages and Issues:
Please inspect your order upon receipt and contact us immediately if the item is damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right thru replacement or refund. Please include a picture of the box and bag(s) that were damaged in your communication.
Refunds
If your damage claim is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your refund, please contact us at otterspacetreats@gmail.com.
